NOTES FROM THE COO

August 2nd, 2019
NOTES FROM THE COO

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I’d like to share a story with you about something that happened last week that blew my mind away. There’s a specific service that we needed in the state of Texas so I started contacting a wide array of those service-providers. Of all the vendors I reached out to only one person actually answered the phone and this individual was the only one to respond via email. Are you telling me that the other firms didn’t need new business? Voicemail messages and emails went unanswered. Now, I’m going to sound like one of those old men who’ll say, “I used to walk 10 miles each way to school every morning through snow, desert, a swarm of locust and a Flock of Seagulls”, but whatever happened to picking up your phone? Whatever happened to getting back to people when you said you would? Are accountability and credibility an endangered species or is it extinct?

This reminds me of Jim Kouzes and Barry Posner who are subject matter experts on “Leadership” and have spent over 30 years analyzing data from millions of respondents from over 80 countries and cultures worldwide and the key characteristics of superior leadership.

One of their main pillars of leadership is: DWYSYWD. Huh? Yes, DWYSYWD, which means Do What You Said You Will Do. One way of looking at this mean; answer your phone, respond to messages, get back to your team, customers and vendors when you said you would. Simply put, DWYSYWD leads to instilling accountability and credibility in you as leaders which will carry over to those around you.

We here at TGI encourage all of our team members to be “memorable”, having a DWYSYWD thought process is the first step.

Let me get back to work as I have some calls to return… -Orlando

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