NOTES FROM MY DESK

Is Customer Service a Dying Art Form?

Recently my wife and I had an urge for some fast-food so I told her I’d “Make a Run for the Border” like the commercial says for some quick take-out Mexican.

So how does the water get into the coconut? Did I lock my car? What time is it? Oh, crap its 8:15… I should get a new watch… Is my wrist swollen? What am I going to have for lunch? I want to eat healthy! I should start working out, but I’ll wait until Monday.

Marketing has been a whirlwind of rapid changes these past 10 year combined with COVID it’s tougher than ever to know what whether you’re making the most out of your small marketing team. With limited time and resources, it’s crucial that you make every action count and that you make the most with what you have.

The 3 R’s of Compliance

To a small business owner, compliance is often a secondary matter not given much priority. Often times, one thinks that the resources necessary for an effective compliance program is relegated only to large corporations with executives, shareholders, and cubicles.

Marketing, marketing, marketing!

If you are not constantly thinking of how to acquire and retain customers, you might as well close the doors and go home!
Marketing in today’s world is radically different than what it was just 10 years ago. As a new generation of millennial and gen z consumers grow older and create their own wealth, we must all be proactive in adapting to what works in attracting their business.

Focused on the Future

Sometimes, in pursuit of goals, we have to take 10 steps back in order to take 20 forward. I believe this to be true in life and in business.

Recently, we have had several external factors affect our industry, many of which are out of our control.

Happy New Year! Though many would like to forget 2020, I’m appreciative of everything that I've learned along the way. Halfway through the year I was laid-off from my previous job due to COVID-19's impact on the business. Four months without a career to dedicate myself to was eye opening.

What a wild ride in 2020! As of the onset of the pandemic, we started looking for signs of how it would truly affect our business. Early calls started coming in from customers asking for extended terms on their credit lines. We all had decisions to make. Do we continue ordering tires? What’s the right inventory level we should have? How long is this going to last?

Most of us know the importance and need for business travel. Due to COVID-19, over the greater part of 2020, long lines at security and delays at the baggage claim have been replaced by Zoom meetings. Each of us has a funny story of a video call where one of your kids is asking/yelling “what’s 2+2?” or having to pick up a pet and take them outside in a hurry so that they can do their business.

After some thought, I’ve decided to come out with the Deesh’s tire tips in order to give you more insight to improve your overall knowledge for some of you this will be a refresher to what you already know but read it anyway. You might be surprised and maybe learn something new.